Renter Responsibilities

Renters play an important role in ensuring a smooth booking and stay. Understanding your responsibilities helps prevent check-in issues and ensures the resort has the correct information for your reservation.

Before Booking
You are responsible for:
- Reviewing all listing details carefully, including dates, unit type, and fees
- Ensuring your travel dates are firm before submitting a request
- Using your full legal name exactly as it appears on your government-issued ID
- Understanding that timeshare rentals are final once confirmed
- Reviewing resort policies, fees, and age requirements

Submitting a Booking Request
When submitting a request, you agree to:
- Provide accurate contact and traveler information
- Respond promptly if additional information is needed
- Ensure your payment method is valid and able to process the total amount

After Your Booking Is Confirmed
You are responsible for:
- Reviewing your booking confirmation for accuracy
- Reading any instructions RedWeek sends before travel
- Ensuring your ID will match the name on the reservation
- Bringing required documents to check-in

During Your Stay
You are responsible for:
- Complying with all resort rules and policies
- Treating the property and resort staff respectfully
- Contacting the resort first for housekeeping or maintenance issues
- Notifying the resort and RedWeek immediately if a significant issue occurs
- Avoiding unauthorized changes, substitutions, or added guests

Fees and Charges
You are responsible for:
- Paying resort fees, parking fees, deposits, or taxes charged at check-in
- Covering any incidental charges during the stay
- Ensuring your credit or debit card is active for holds or deposits

Name and Guest Requirements
You are responsible for:
- Ensuring the booking includes the correct primary guest
- Not transferring or altering the reservation without RedWeek approval
- Informing RedWeek immediately if your name or ID changes before travel

What You Should Not Do
Renters may not:
- Contact the owner directly (RedWeek handles all communication)
- Attempt to bypass resort policies
- Change the reservation directly with the resort
- Check in under a name not listed on the reservation
- Exceed occupancy limits or violate resort rules

If Issues Arise
If something significant occurs:
- Contact the resort immediately
- Reach out to RedWeek if the issue involves the reservation
- Provide documentation (photos, screenshots, written details)

Clear communication helps RedWeek resolve concerns quickly and fairly.

Summary
Your responsibilities help ensure a smooth booking, an easy check-in, and a comfortable stay. By following these guidelines, you help maintain a positive experience for yourself, the resort, the owner, and future renters.