If something changes with your reservation after a renter has already booked your week, it’s important to notify RedWeek right away. Early communication helps prevent check-in issues and allows RedWeek to work with both you and the renter toward a solution.
Types of Problems That Can Occur
Owners occasionally encounter issues such as:
- The resort altering your unit type, dates, or confirmation number
- Maintenance or renovation blocks affecting your assigned unit
- Inventory reallocations by the resort or club
- Errors in the resort’s owner portal or reservation system
- Unexpected cancellation or reassignment by the resort
What You Should Do Immediately
1. Contact your resort to confirm the exact details of the change.
2. Request updated written documentation:
- New confirmation email
- Screenshot from the owner portal
- Written notice explaining the change
3. Notify RedWeek through your booking message thread as soon as possible.
RedWeek’s Role
After you report the issue, RedWeek will:
- Review the updated reservation details
- Contact the renter if needed
- Determine whether the change is:
- Minor and acceptable, or
- Significant enough to require renter approval
- Help coordinate next steps to minimize disruption
Minor Changes That Usually Don’t Require Renter Approval
- Unit number reassigned within the same type
- Equivalent view or building change
- Updated confirmation number
- Administrative adjustments by the resort
Changes That May Require Renter Approval
- Different check-in or check-out dates
- A different unit type or a downgrade
- A substantial view change (e.g., oceanfront → parking lot)
- Reduced amenities or occupancy
If the Renter Does Not Accept the Change
RedWeek will:
- Explain the change to the renter
- Review alternative options if available
- Determine whether cancellation and refund procedures are required based on the situation
What Not to Do
- Do not attempt to contact the renter directly
- Do not wait until arrival week to communicate the issue
- Do not modify your posting after booking without notifying RedWeek
- Do not assume the renter will accept the change without confirmation
Documentation Helps Resolve Issues Quickly
Provide RedWeek with:
- Screenshots
- Updated confirmations
- Resort correspondence
- Any written explanation from owner services
This allows RedWeek to move quickly and maintain transparency with the renter.
Your Role Going Forward
After reporting the issue and providing documentation, RedWeek manages the communication with the renter. You will be contacted only if more information is required.
Acting quickly and keeping RedWeek informed helps ensure a smooth and fair resolution for everyone involved.
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