If your resort changes your reservation after a renter has already booked your week on RedWeek, it’s important to update both RedWeek and the renter as soon as possible. Common changes include unit reassignments, view changes, or updated confirmation numbers.
Why Reservation Changes Occur
Resorts may adjust reservations due to:
- Maintenance or renovation blocks
- Inventory reallocation
- Unit availability policies
- Club system updates
- Overbooking corrections
What You Should Do First
If your resort changes your reservation:
1. Note the specific change (dates, unit type, view, confirmation number).
2. Request an updated written confirmation from the resort.
3. Notify RedWeek immediately through your booking communication thread.
RedWeek’s Role
Once notified, RedWeek will:
- Review the updated reservation details
- Contact the renter if necessary
- Determine whether the change still meets the renter’s expectations
- Facilitate solutions if there is a significant difference
Types of Changes That Usually Do Not Cause Issues
- Unit number changes
- Building changes within the same category
- Similar style/view substitutions
- A like-for-like unit reassignment
Types of Changes That May Require Renter Approval
- Different unit type or size
- Significant view downgrade (e.g., oceanfront → parking lot)
- Date changes or shifted check-in days
- Reduction in amenities included with the unit
If the Renter Declines the Change
If the change is substantial and the renter does not agree:
- RedWeek will work with both parties to determine the best resolution
- This may include cancellation and refund procedures depending on the situation
What You Should Avoid
- Do not attempt to update the posting after booking without notifying RedWeek
- Do not contact the renter directly—communication must stay through RedWeek
- Do not wait until the renter arrives to disclose a change
Providing Updated Documentation
You may be asked to upload:
- A new confirmation email
- Screenshots from your owner portal
- Any written notice from the resort about the change
Transparency and quick communication help ensure a smooth experience for both you and the renter.
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