Common Issues When Updating the Guest Name

Most guest-name updates are simple, but some resorts have unique rules or systems that may cause delays. Understanding common issues helps you update your reservation quickly and prevents check-in problems for the renter.

Issue: Resort Cannot Locate Your Reservation
This often happens if:
- The confirmation number was entered incorrectly
- The reservation is listed under an affiliated club system
- The resort uses a separate internal booking ID

How to Fix It:
- Provide both your confirmation number AND your owner/member number
- Clarify the reservation is for a timeshare week, not a hotel room
- Ask the agent to check their club or owner-management system

Issue: Resort Says Only the Owner Can Request the Update
This is normal—most resorts require the request to come directly from the owner.

Fix:
- Call or email using the contact information on your confirmation
- Submit the request from the email address associated with your ownership account

Issue: Resort Charges a Guest Certificate Fee
Some vacation clubs require a guest certificate instead of a simple name change.

Fix:
- Complete the guest certificate through the club’s owner portal or phone line
- If the resort charges a fee, it is typically the renter’s responsibility

Issue: Resort Requires Additional Information
Some resorts ask for:
- Addresses
- Phone numbers
- Full legal names (matching ID)
- Ages of all occupants

Fix:
- Provide RedWeek with the requested fields
- RedWeek will collect details from the renter and send them back to you

Issue: Name Change Does Not Show Immediately
Some systems update nightly or take up to 72 hours.

Fix:
- Ask the resort for written confirmation or a new reservation document
- Submit additional verification to RedWeek if requested

Issue: Owner Portal Shows Errors or Won’t Save the Update
Tech issues or outdated reservation data can cause this.

Fix:
- Try a different browser or device
- Contact owner services to request a manual update
- Upload a screenshot of the error to RedWeek if needed

Issue: Renter’s Name Contains Special Characters
Systems may reject hyphens, accent marks, suffixes, or middle initials.

Fix:
- Enter the simplified version required by the resort
- Notify RedWeek of any modified spelling so the renter is aware

Issue: Resort Requires Authorization Forms
A small number of resorts use written authorization or separate forms.

Fix:
- Download or request the form
- Complete and return it promptly so the resort can finalize the update

Ensuring the guest-name update is correct prevents check-in delays and gives renters confidence before arrival. If you encounter difficulties, RedWeek can assist in coordinating with the renter or clarifying what the resort needs.