What to Do If You Cannot Update the Guest Name

If you are unable to update the guest name on your reservation, it’s important to act quickly so the renter can check in without issues. Most guest-name problems can be resolved with the right documentation or by contacting your resort directly.

Common Reasons You May Be Unable to Update the Guest Name
- Resort systems are temporarily unavailable
- Your reservation is still processing or has not fully populated
- The resort requires a guest certificate instead of a simple name change
- Only the primary owner is allowed to submit changes
- Your name on the ownership account does not match their records
- The resort requires additional details from the renter
- The reservation is held through an exchange company that has stricter rules

What You Should Do First
1. Review your resort’s instructions for updating guest names.
2. Try updating the reservation through your owner portal (if available).
3. If the name change fails, call the resort's owner services department.
4. Provide them with:
  - Your confirmation number
  - Your ownership or member ID
  - The renter’s full legal name

If your resort requires a guest certificate:
- Follow their process through the owner portal or by phone  
- Guest certificate fees are typically paid by the renter  
- Inform RedWeek once the certificate is issued

When You Need to Contact RedWeek
Notify RedWeek right away if:
- The resort refuses to update the name
- The resort requires renter details that you have not received
- The update cannot be completed before check-in
- The resort says the reservation type does not allow guest changes

RedWeek will:
- Coordinate any required details from the renter
- Clarify resort requirements
- Help determine the next steps if the resort has strict policies

Documentation That Helps Resolve Issues
If the resort is unable to process the update, request:
- Written explanation from owner services
- Screenshot of the system error
- Any instructions or forms needed
- Details about alternative options (such as guest certificates)

Send this documentation to RedWeek so the booking team can assist.

If Your Resort Has Timing Restrictions
Some resorts only process updates within a specific window (e.g., 7–14 days before arrival).  
In these cases:
- Ask when the system will allow updates
- Notify RedWeek of the timing
- Set a reminder to complete the update as soon as the window opens

Do Not Contact the Renter Directly
All communication must remain through RedWeek.  
RedWeek will keep the renter informed of any delays or additional requirements.

Completing the guest-name update is the final step in preparing the reservation. If you encounter issues, acting quickly and providing clear information helps ensure the renter can check in without complications.