After your rental is booked, you must update the guest name on your reservation so the renter can check in without issues. Resorts will not allow a guest to check in unless the reservation reflects their name. RedWeek provides all the information you need to complete this step quickly.
Why the Guest-Name Update Is Required
- Resorts require the confirmed guest’s name before arrival
- It ensures proper check-in and prevents confusion at the front desk
- It validates that the renter is authorized to occupy your unit
What Information You Will Receive
Once a renter books your week, RedWeek will send:
- The renter’s full legal name
- Any required additional information (when applicable)
- Instructions or special notes specific to your resort, if available
How to Update the Guest Name
Each resort handles guest-name changes differently. Most updates fall into one of these methods:
1. **Owner Portal**
- Log into your resort’s online owner/club portal
- Locate your reservation
- Select the option to update the guest name
- Enter the renter’s information and save the changes
2. **Calling the Resort**
- Contact the resort or ownership services directly
- Provide your confirmation number
- Request a guest-name update
- Give the renter’s full name
3. **Emailing Owner Services**
- Some resorts require an emailed request
- Include your name, reservation details, and the renter’s name
Guest Certificate Requirements
Some resorts require a *guest certificate* instead of a simple name change. If so:
- The resort or vacation club typically charges a fee
- This fee is usually the renter’s responsibility
- RedWeek will inform you if your resort uses this system
How to Confirm the Update Is Complete
After submitting the name change:
- Ask the resort for a confirmation or updated receipt
- Ensure the renter’s name matches what RedWeek provided
- Upload confirmation to RedWeek if requested
Common Issues and How to Avoid Them
- **Delay in updating:** Update as soon as you receive renter details
- **Name spelling errors:** Copy/paste directly from RedWeek to avoid mistakes
- **Resort not finding your reservation:** Provide both the confirmation number and your owner information
- **Club systems with processing delays:** Some updates may take 24–72 hours to reflect; plan ahead
What Renters See
Renters receive:
- Booking confirmation
- Check-in expectations
- Resort instructions and policies
They do **not** contact you directly. All communication continues through RedWeek.
Once the guest-name update is complete, your role is finished. RedWeek handles the rest of the renter experience leading up to their stay.
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