How to Update the Guest Name on Your Reservation

After your rental is booked, you must update the guest name on your reservation so the renter can check in without issues. Resorts will not allow a guest to check in unless the reservation reflects their name. RedWeek provides all the information you need to complete this step quickly.

Why the Guest-Name Update Is Required
- Resorts require the confirmed guest’s name before arrival
- It ensures proper check-in and prevents confusion at the front desk
- It validates that the renter is authorized to occupy your unit

What Information You Will Receive
Once a renter books your week, RedWeek will send:
- The renter’s full legal name
- Any required additional information (when applicable)
- Instructions or special notes specific to your resort, if available

How to Update the Guest Name
Each resort handles guest-name changes differently. Most updates fall into one of these methods:

1. **Owner Portal**
  - Log into your resort’s online owner/club portal  
  - Locate your reservation  
  - Select the option to update the guest name  
  - Enter the renter’s information and save the changes  

2. **Calling the Resort**
  - Contact the resort or ownership services directly  
  - Provide your confirmation number  
  - Request a guest-name update  
  - Give the renter’s full name  

3. **Emailing Owner Services**
  - Some resorts require an emailed request  
  - Include your name, reservation details, and the renter’s name  

Guest Certificate Requirements
Some resorts require a *guest certificate* instead of a simple name change. If so:
- The resort or vacation club typically charges a fee  
- This fee is usually the renter’s responsibility  
- RedWeek will inform you if your resort uses this system  

How to Confirm the Update Is Complete
After submitting the name change:
- Ask the resort for a confirmation or updated receipt  
- Ensure the renter’s name matches what RedWeek provided  
- Upload confirmation to RedWeek if requested  

Common Issues and How to Avoid Them
- **Delay in updating:** Update as soon as you receive renter details  
- **Name spelling errors:** Copy/paste directly from RedWeek to avoid mistakes  
- **Resort not finding your reservation:** Provide both the confirmation number and your owner information  
- **Club systems with processing delays:** Some updates may take 24–72 hours to reflect; plan ahead  

What Renters See
Renters receive:
- Booking confirmation  
- Check-in expectations  
- Resort instructions and policies  

They do **not** contact you directly. All communication continues through RedWeek.

Once the guest-name update is complete, your role is finished. RedWeek handles the rest of the renter experience leading up to their stay.