How to Report an Issue After Your Stay

If you experienced a problem during your stay and need to report it after checking out, RedWeek can review your concerns and determine next steps. The more information you provide, the faster we can assess the situation.

When to Contact RedWeek After Your Stay
Please reach out if:
- The resort did not provide the unit type you booked
- A major advertised feature was missing (e.g., full kitchen, bedroom count)
- You were charged unexpected resort fees not disclosed in the listing
- The resort refused check-in and you could not complete your stay
- A significant issue occurred that the resort did not resolve

For minor housekeeping or maintenance issues, the resort typically handles those onsite and they may not qualify for post-stay review.

What Information to Include
To help RedWeek investigate, please provide:
- Your booking confirmation number
- A detailed description of the issue
- What the resort told you at the time
- Photos or videos (if applicable)
- Receipts for any unexpected charges
- Names or titles of resort staff you spoke with

The more documentation you have, the clearer the review process will be.

What RedWeek Reviews
RedWeek evaluates:
- Whether the reservation matched what was booked
- Whether the resort deviated from the confirmed unit type
- Whether fees were misrepresented or omitted
- Whether the resort failed to honor the reservation correctly
- Whether the issue was reported during the stay

If an issue was not reported during the stay, resort policies may limit what can be addressed afterward.

What RedWeek Cannot Review
RedWeek generally cannot assist with:
- Personal preferences (furniture style, décor, building location)
- Standard timeshare variations (floor level, minor layout differences)
- Amenity closures due to maintenance or weather
- Issues fully resolved by the resort at the time

Possible Outcomes
Depending on the situation, RedWeek may:
- Clarify resort policies and charges
- Contact the owner or resort for additional details
- Review whether compensation is appropriate
- Update listing information to prevent future confusion

Timing Matters
Please report issues as soon as possible after checkout.  
Delays may limit RedWeek’s ability to gather information or work with the resort.

Our goal is to ensure your stay matched the booking you purchased and to provide support when expectations were not met.