Requests for refunds or compensation after your stay depend on RedWeek policies, resort policies, and the specifics of what occurred during your trip. RedWeek reviews each situation carefully to determine whether a refund or partial compensation may be appropriate.
When Refunds or Compensation May Be Considered
RedWeek may review refunds in situations such as:
- You were provided the wrong unit type (e.g., 2BR booked, 1BR received)
- The resort denied check-in despite proper documentation
- A major advertised feature was missing (e.g., no kitchen when one was listed)
- The reservation was changed by the resort without your approval
- The stay could not be completed due to a reservation issue
Documentation is required for all claims.
When Refunds Are Not Typically Provided
Refunds generally cannot be issued for:
- Housekeeping issues the resort was able to resolve
- Maintenance problems the resort addressed during the stay
- Unit décor, furniture style, or location preferences
- Amenity closures due to maintenance, weather, or resort policy
- Minor layout differences common in timeshare resorts
- Issues not reported during the stay
If the resort successfully resolved the situation while you were there, compensation is unlikely.
What Information RedWeek Needs
To review your request, please provide:
- A clear description of the issue
- When the problem occurred
- What the resort did to address it
- Photos, videos, or screenshots (if applicable)
- Details of any unexpected charges
- Names/titles of resort staff you spoke with
RedWeek may also contact the resort or owner to verify information.
How the Review Process Works
1. You submit your request with documentation.
2. RedWeek reviews your booking and the issue reported.
3. Additional details may be gathered from the resort or owner.
4. RedWeek determines whether a refund, partial refund, or no refund is appropriate.
Each case is handled individually based on policies and evidence.
Timing Matters
Please report any concerns as soon as possible after your stay.
The longer the delay, the more difficult it may be to gather information.
If Your Stay Was Significantly Impacted
RedWeek’s goal is to ensure renters receive the experience they paid for. When serious reservation issues occur, RedWeek will work with you to determine the best resolution based on the facts and policies involved.
Not all issues qualify for compensation, but RedWeek will always review your situation fairly and transparently.
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