Timeshare units within the same category can vary in layout, furnishings, floor level, and location within the resort. These variations are normal and are part of how timeshare resorts manage their inventory. Understanding this helps set proper expectations for your stay.
What “Unit Type” Means
When you book a unit (e.g., 2BR, ocean view, deluxe), you are booking the *category* of the unit—not a specific numbered room unless the listing states otherwise.
Within the same unit type, differences may include:
- Floor level or building location
- Updated vs. older décor
- Slightly different room layouts
- Balcony size or orientation
- Proximity to elevators or amenities
- View angle within the same view category
These differences do not mean you received the wrong unit type.
What Is Guaranteed
The resort guarantees:
- The unit **type** (e.g., 1BR, 2BR)
- The **occupancy** and number of beds listed
- The **resort amenities** included for all guests
- The **check-in and check-out dates** you booked
What May Not Be Guaranteed
- A specific unit number
- A particular building or wing
- A specific floor
- A certain décor style
- Early check-in or late check-out
- Exact furniture placement or room configuration
- A specific view angle (unless explicitly stated as guaranteed)
Why Timeshares Have Variations
Timeshares often assign units based on:
- Internal resort rotation schedules
- Owner priority tiers
- Inventory availability on the check-in date
- Maintenance or cleaning status
- Renovation cycles
This allows them to accommodate all incoming guests efficiently.
If Your Unit Is Significantly Different Than Expected
A meaningful difference might include:
- A downgrade in unit type (e.g., 2BR → 1BR)
- A major view change (e.g., oceanfront → parking lot)
- Missing key features described in the listing (e.g., no kitchen in a unit advertised with a full kitchen)
If this happens:
1. Contact the front desk immediately.
2. Request a clarification or alternative unit if available.
3. Document the issue with photos.
4. Contact RedWeek if the resort cannot resolve the problem.
What RedWeek Cannot Control
- Resort’s daily room assignments
- Unit décor choices or furniture updates
- Housekeeping frequency or policies
- Amenity availability determined by the resort
- Upgrades or relocations (resorts manage those directly)
Most unit variations are normal and expected in timeshare environments. If a true mismatch occurs, RedWeek and the resort will work with you to address it.
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