If you check in and discover an issue with your unit—such as cleanliness concerns, maintenance problems, or receiving a different layout than expected—the resort is your first point of contact. Most issues can be resolved quickly once the resort is notified.
Step 1: Contact the Resort’s Front Desk Immediately
The resort manages:
- Room cleanings
- Maintenance requests
- Unit repairs
- Reassignments (when available)
- Amenity or housekeeping issues
Explain the issue clearly and allow the resort the opportunity to fix it.
Step 2: Request a Resolution
Depending on availability, the resort may:
- Move you to a comparable unit
- Send maintenance to repair an issue
- Re-clean the unit
- Provide missing items or supplies
- Offer guidance if amenities are temporarily unavailable
Timeshare resorts are accustomed to handling these situations and can typically resolve them quickly.
Step 3: Document the Issue
Take photos or videos if the problem involves:
- Damage
- Cleanliness
- Missing items
- Incorrect furnishings
- Safety concerns
This helps if RedWeek needs to step in later.
Step 4: If the Resort Cannot Resolve the Issue
If the resort cannot address the problem or you feel the issue is not being handled appropriately:
- Ask to speak with a supervisor or manager on duty
- Request written documentation of the issue or their response
Then contact RedWeek with:
- A description of the issue
- Photos or videos
- Details about what the resort said or offered
When RedWeek Steps In
RedWeek can:
- Review the issue and documentation
- Communicate with the owner if needed
- Determine what support or resolution may be approp
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