What to Do If the Resort Cannot Find Your Reservation

If you arrive at the resort and the front desk cannot find your reservation, don’t worry—this can usually be resolved quickly. Most issues are caused by minor system delays or the reservation being listed under a different internal system.

Stay at the Front Desk
Do not leave the resort. Stay with the staff so they can continue searching. Most issues resolve within minutes.

Ask the Front Desk to Search Additional Systems
Timeshare resorts often use multiple systems. Ask the front desk to check:
- Owner or timeshare inventory system
- Vacation club or exchange system
- Alternate spelling of your name
- The owner’s reservation number (not the hotel confirmation number)

Your reservation may not appear in the hotel’s standard booking system.

Verify Information with the Front Desk
Confirm that:
- Your name was spelled correctly
- You are using your full legal name (matching your ID)
- They checked for the arrival date you were given in your booking confirmation

If They Still Cannot Locate the Reservation
Ask the front desk agent for:
- The name or department of the person helping you
- A clear explanation of what they are seeing in their system
- Any internal notes about pending updates or name-change delays

Then, contact RedWeek immediately.

Contact RedWeek Support
RedWeek can:
- Confirm the reservation with the owner
- Provide updated documentation if the resort requires it
- Contact the resort directly when necessary
- Determine whether the reservation details changed after booking

If possible, have your phone ready to share:
- Screenshots of what the resort is showing you
- Photos of the resort’s printed screen or error message

Common Reasons for Reservation Lookup Issues
- Name change has not fully processed in the system yet
- Resort is searching the wrong internal system
- Reservation is under the owner’s name instead of yours
- Special characters in your name were not accepted by the system
- Resort uses a different confirmation number than the one RedWeek provided
- System updates or maintenance delays

Most issues are temporary and resolve once the correct system or confirmation number is identified.

Do Not Contact the Owner
RedWeek handles all communication with the owner.  
You should not reach out directly.

A Quick Resolution
In nearly all cases, reservations are found after:
- Searching the correct system
- Re-checking the updated confirmation number
- Allowing time for overnight system updates

RedWeek will assist until you are successfully checked in.