RedWeek processes all rental payments securely to protect both renters and owners. Payments are only collected after the owner approves your booking request, ensuring the reservation is available and ready to be confirmed.
When You Are Charged
You are charged only after:
1. You submit a booking request
2. The owner approves the request
3. RedWeek confirms the reservation
Your booking is not final until payment is processed and you receive a booking confirmation from RedWeek.
What You Pay
Your total cost includes:
- The full rental price set by the owner
- A RedWeek service fee (varies by booking)
- Any applicable taxes
These charges are displayed clearly during checkout before you complete payment.
Secure Payment Handling
All payments are processed securely through RedWeek. This ensures:
- Your financial information stays protected
- Owners do not receive your payment details
- Payments are released to owners only after the rental is completed (per RedWeek policy)
Resort or Additional Fees
Some resorts charge fees at check-in that are not included in your RedWeek payment. These may include:
- Resort or occupancy fees
- Parking fees
- Guest certificate fees (for certain vacation clubs)
- Local taxes
Any known fees are listed on the rental posting so you can plan ahead.
Payment Methods Accepted
RedWeek accepts:
- Major credit cards
- Debit cards (issuer permitting)
- Select digital payment options (availability may vary)
Declined or Failed Payments
If your payment cannot be processed:
- Your request may be canceled
- You may need to resubmit a new booking request
- RedWeek will notify you with instructions
Refunds
Refunds depend on:
- RedWeek’s policies
- The resort’s policies
- The timing and reason for the refund request
Refund details are provided in your booking confirmation and covered in the “Renter Policies” section.
Payments through RedWeek keep your booking secure and ensure the rental is protected from start to finish.
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