Getting Paid for Your Rental (Checkbook.io)

RedWeek sends rental payouts to owners using Checkbook.io, a secure third-party payment platform.

Important:
Checkbook.io is used only to SEND payments to owners.
It is NOT used for customers to pay RedWeek.

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When will I get paid?

Payouts are issued 2 business days after the renter’s check-in date.

• Friday–Sunday check-ins: payments begin processing on Tuesday
• Most payments arrive within 5–7 business days after processing
• Delays may occur due to bank processing times, holidays, or payment issues

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How do I get my payment?

When your payment is sent, you will receive an email from Checkbook.io.

To access your payment:

1. Log into your RedWeek account
2. Go to My Postings
3. Click View Check
4. Select how you want to receive your payment

If this is your first time:

• Click “Don’t have an account?”
• Use the same email where the payment notification was sent

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How can I receive my money?

Available options:

• Direct Deposit (ACH) – fastest option
• Print Check – deposit using your bank or mobile app
• Check by Mail – slower delivery

If your bank does not support digital checks:

• PayPal
• Wire transfer ($45 fee)
• Mailed check

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Can I change my bank account?

Yes, but this must be done in Checkbook.io.

For security reasons:
RedWeek cannot access or update your banking details.

To update your account:

1. Log in to Checkbook.io
2. Add or remove your bank account

Helpful links:

Add bank account:
https://support.checkbook.io/hc/en-us/articles/11286030634523-How-to-add-a-new-additional-Bank-Account

Delete bank account:
https://support.checkbook.io/hc/en-us/articles/11286078258331-How-to-delete-a-Bank-Account

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Common issues

I did not receive the payment email:

• Check your spam or junk folder
• Log into RedWeek and go to My Postings → View Check

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My bank account is already linked to another email:

Checkbook.io does not allow the same bank account to be used with multiple email addresses.

To fix this:

• Log in using the old email that received payment
• Remove the bank account
• Re-add it under your current email

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I entered the wrong phone number:

Contact Checkbook.io support using the link in your payment email or their website chat.

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Need help?

For payment or account issues, contact Checkbook.io:

Email: support@checkbook.io
Phone: (650) 761-0008
Live chat available on their website