In some cases, RedWeek may pause or temporarily disable a rental posting to ensure that the information is accurate and that the reservation is valid. This prevents potential booking issues and protects both owners and renters.
Common Reasons Your Posting May Be Paused
Your posting may be temporarily disabled if:
- Verification documents are missing or unclear
- Reservation details in the posting do not match what was submitted
- Dates or unit type appear inconsistent with resort information
- RedWeek detects conflicting information about availability
- A renter submitted a booking request and RedWeek needs to confirm details before proceeding
- Your resort made changes to your reservation that need to be reviewed
- You have not responded to a verification or clarification request
What Happens When a Posting Is Paused
While paused:
- Renters will not see your listing in search results
- Booking requests cannot be submitted
- You will receive a notification explaining what actions are needed
How to Fix the Issue
To restore your posting:
1. Review the message from RedWeek.
2. Provide any requested documentation or clarification.
3. Update your posting details if necessary.
4. Resubmit the information for approval.
Once the issue is resolved, RedWeek will reactivate your posting.
Reasons a Posting May Be Permanently Disabled
In rare cases, a posting may be permanently removed if:
- Verification cannot be completed
- The reservation is invalid or inconsistent
- The listing violates RedWeekâs policies
- The owner repeatedly submits incomplete or inaccurate information
RedWeek will notify you of the reason and provide guidance for next steps.
Why Postings Are Paused
Pausing or disabling a posting helps:
- Prevent inaccurate bookings
- Reduce renter disputes
- Ensure reservation details are correct before approval
- Protect the integrity of the rental marketplace
If your posting has been paused, taking quick action will help restore it and allow renters to book again.
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