During the verification process, RedWeek may request additional information if something in your reservation documentation is unclear or does not match your posting. Most verification issues are easy to resolve once the correct details or documents are provided.
Common Issues That Delay Verification
- Missing or incomplete reservation details
- Dates on your posting do not match the confirmation
- Unit type or occupancy is unclear or inconsistent
- Screenshots do not show the full reservation
- Document is too blurry or cropped to read
- Confirmation number is missing or invalid
- Ownership name does not match the posting information
How to Resolve These Issues
1. Review the message from RedWeek to see what is needed.
2. Provide a clear copy or screenshot of the full reservation, including:
- Your name (if required)
- Check-in and check-out dates
- Unit type and size
- Confirmation number
3. Take new screenshots if necessary. Ensure all details are visible.
4. Upload the corrected documentation in your account.
Tips for Submitting Clear Documentation
- Use high-resolution screenshots
- Avoid cutting off important text or reservation details
- Ensure dates and unit type are fully visible
- If uploading multiple images, make sure they collectively show the full reservation
When Your Resort Uses a Portal
Some resorts require owners to log into an online system. In these cases:
- Provide screenshots showing the reservation dashboard
- Include any detail page that shows dates and unit type
- Upload multiple screenshots if needed to capture all details
If Your Reservation Was Recently Changed
Verification may be delayed until the resort updates their system. You may:
- Upload both your updated confirmation and the resort’s latest statement
- Notify RedWeek that changes were made and may take time to reflect
What Happens if Issues Cannot Be Resolved
If RedWeek cannot verify the reservation:
- Your posting may remain inactive until correct documentation is provided
- You will be notified about what steps to take next
Most verification issues are resolved quickly once clear and complete documentation is submitted. RedWeek’s goal is to ensure your listing is accurate and ready for renters to book with confidence.
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