How to Contact RedWeek Support & What We Can Help With

RedWeek Support is available to help with questions about the platform, listings, and transactions. Understanding what support can and cannot assist with helps ensure faster resolution and a better experience.

When to Contact RedWeek Support
RedWeek Support can help with:
• Questions about your RedWeek account or membership
• Issues related to listings, bookings, or payments processed through RedWeek
• Help understanding RedWeek policies or how the platform works
• Technical issues with the website or account access
• Guidance on next steps when something doesn’t go as expected

When Support Cannot Assist
RedWeek Support cannot:
• Guarantee rentals, sales, pricing, or timelines
• Negotiate terms between owners and renters or buyers
• Override cancellation, refund, or payout policies
• Provide legal, financial, or tax advice
• Make changes that conflict with published policies or partner rules

Using the Help Center
Many common questions are answered in the Help Center. Reviewing relevant articles first can often resolve issues more quickly without needing to contact support.

Contacting Support
If you need assistance, contact RedWeek Support using the available contact options on the site. Providing relevant details, such as reservation numbers or account information, helps the team assist you more efficiently.

Emergency Situations
If you are experiencing an urgent issue during travel, review the applicable Help Center articles first for guidance. RedWeek Support will assist within the scope of its role and platform policies.