Payment Issues & Delays

If you are experiencing an issue with a payment or payout, there are a few common reasons why delays or problems may occur. Most payment issues are related to verification, processing timelines, or account information.

Common Reasons for Payment Delays
Payouts may be delayed if:
• Reservation verification is still in progress
• The renter has not yet checked in
• Account or payout information is incomplete or incorrect
• Additional review is required due to a reservation change or cancellation
• Payment processing timelines vary by method or bank

What You Can Check
Before contacting support, confirm that:
• Your payout method is up to date in your account
• Required account details are complete
• The reservation has met payout conditions

When to Contact Support
If your payout appears overdue after all conditions have been met, you can contact RedWeek Support for assistance. Providing the reservation details helps the team review your payment more quickly.

Important Notes
• RedWeek cannot manually release payouts before required conditions are met
• Processing times may vary depending on payment method
• Delays do not necessarily indicate a problem with your reservation