How Travel Insurance Claims Work and Who to Contact

Travel insurance claims are handled directly by the insurance provider, not by RedWeek. If you need to file a claim or have questions about coverage, documentation, or claim status, the insurance provider is the appropriate point of contact.

To file a claim, you will typically need to:
• Contact the insurance provider using the information provided at purchase
• Complete a claim form
• Submit any required documentation, such as medical records or proof of interruption

Claim requirements, timelines, and outcomes are determined by the insurance provider’s policy. RedWeek does not review, approve, or process insurance claims.

If your claim relates to a covered event, the insurance provider can explain what documentation is needed and how reimbursement decisions are made.

For questions about your rental booking or RedWeek policies, RedWeek Support can help. For all insurance-related claims or coverage questions, please contact the insurance provider directly.